Acceptance
By accessing or using this website, you agree to these Terms and our Privacy Policy. If you do not agree, please stop using the site and contact us with any questions before placing an order. We may update these Terms from time to time, and continued use of the site means you accept the current version.
Eligibility
You must be at least 18 years old, or be using this site under the supervision of a parent or guardian, to place an order. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the payment method provided.
Orders
Orders placed through this website are subject to product availability, payment confirmation, and any size or customization details shared at checkout or through direct communication with our team.
- We may contact you by phone, WhatsApp, or email to confirm order details before dispatch.
- We reserve the right to cancel or refuse any order if information provided is incomplete, incorrect, or suspected to be fraudulent.
- Product images are representative of the actual item; slight variation in color, texture, or print placement can occur due to photography, lighting, and screen display differences.
- Stock availability is not guaranteed until an order is confirmed; in rare cases an item may sell out before dispatch, in which case we will offer a refund, exchange, or alternative.
Pricing & Payment
All prices are listed in Pakistani Rupees (PKR) unless stated otherwise and may change without prior notice. Promotional offers, discount codes, and stock availability can vary over time and are subject to specific terms where applicable.
We accept Cash on Delivery (COD) and, where enabled, online payment through our payment gateway partner. For COD orders, payment is due in full at the time of delivery. For online payments, your order is confirmed once payment is successfully processed by the gateway.
Shipping
We ship across Pakistan through third-party courier partners. Shipping timelines depend on destination, stock status, and dispatch workload, and are estimates rather than guarantees. Tracking information or delivery updates will be shared where available once your order is dispatched.
Shipping charges, where applicable, are calculated at checkout based on your delivery address and order value, and are non-refundable once an order has been dispatched, except where the return is due to our error.
Returns & Refunds
We want you to be happy with your order. Return, exchange, and refund conditions may depend on product type, sizing, and the condition of the item on receipt.
- Requests for return or exchange should be raised within the timeframe stated on our Returns page or as communicated by our team, generally within a few days of delivery.
- Items must typically be unused, unwashed, and in original packaging with tags attached to be eligible.
- Refunds for COD orders are issued via bank transfer or store credit, as agreed with our team; refunds for online payments are issued back to the original payment method where possible.
- Sale items, customized items, or items marked as final sale may not be eligible for return unless defective.
Accounts
If you create an account, you are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.
Intellectual Property
All content on this website - including product photography, logos, text, and design - is the property of Khalid Collection or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.
Liability
We aim to provide accurate product information and reliable service, but we do not guarantee that the website will be error-free or uninterrupted at all times. To the extent permitted by law, Khalid Collection is not liable for indirect or incidental damages arising from the use of this website, delays caused by third-party couriers, or circumstances beyond our reasonable control.
Changes to These Terms
We may revise these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated version will be posted on this page with a revised "last updated" date. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms.
Contact
Questions about these Terms of Service can be sent through the Contact Us page, via WhatsApp, or by email using the details listed in the site footer.