Overview
Khalid Collection respects your privacy and is committed to protecting the personal information you share with us. We only collect information that is reasonably needed to process orders, communicate with you, operate and improve the website, prevent fraud, and provide customer service. We do not sell your personal information to third parties.
This policy applies to information collected through our website, checkout process, customer support channels (including WhatsApp and email), and any account you create with us.
Data We Collect
Depending on how you use the site, we may collect the following categories of information:
- Contact and identity details: full name, phone number, email address, and shipping/billing address.
- Order details: products purchased, size, color, and customization preferences, order value, payment status, and order history.
- Payment information: for Cash on Delivery orders we record payment status only; for online payments processed through a third-party gateway, we do not store full card numbers on our servers - this is handled by the payment provider directly.
- Account information: if you create an account, we store your login email and an encrypted password. We never store your password in plain text.
- Technical data: IP address, browser type, device type, pages visited, and basic analytics events used to understand site usage and fix issues.
- Communications: messages you send us through contact forms, WhatsApp, email, or social media, including any details you voluntarily share in those messages.
How We Use It
- To process, confirm, pack, and deliver your orders.
- To communicate order confirmations, shipping updates, and delivery status.
- To provide customer support and resolve complaints, returns, or exchanges.
- To detect and prevent fraudulent orders or abuse of the platform.
- To improve the website, product catalog, and overall shopping experience.
- To send service updates, and - only where you have opted in - promotional messages.
- To comply with legal obligations, such as tax and consumer protection requirements.
Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use the site through basic analytics. You can disable cookies through your browser settings, but some parts of the site - such as checkout - may not function correctly without them.
Retention & Security
We retain order and account information for as long as needed to fulfill orders, handle returns or disputes, and meet tax and accounting obligations. We take reasonable technical and organizational steps - including encrypted password storage and access controls - to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
Your Rights
You can:
- Ask us to review, correct, or update the personal information we hold about you.
- Ask us to delete your account and associated personal information, subject to legal or accounting record-keeping requirements.
- Opt out of promotional messages at any time by contacting us or using an unsubscribe option where provided.
- Ask what information we hold about you and how it is used.
To exercise any of these rights, contact us using the details below.
Children
This website is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date. Continued use of the site after changes are posted means you accept the updated policy.
Contact
Questions about this Privacy Policy or how your information is handled can be sent through the Contact Us page, via WhatsApp, or by email using the details listed in the site footer.